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At CMA, we are always available to help
our clients. Whether you’d like an initial consultation
to explore the possibilities, would like help deciding
how to lay out your center, want expert advice about the
features or options that will best fulfill your needs,
or have a question after your center is up and running,
we’ll be there for you. We take pride in providing
personalized and expert advice and service to our
valuable clients.
Jay A. Caplan, President
Age 58 and living in Baltimore, MD, Jay
has been advising and helping public safety and
communications clients for twenty-two years. Jay
is a family man who enjoys family get-togethers,
theatre, symphony, cooking, arts and crafts--and most of
all his grandchildren.
Ted J. Servetnick, Vice President
 Age
42 and living in Marlton, New Jersey, Ted has a
background in Law Enforcement. He has been giving
expert advice and personalized service to his clients
for eleven years. His experience as a police
officer has proven to be a big asset in his
understanding of the way communications centers operate.
Tracey McGonigle, Office Manager
 Tracey, age 35, has over 17 years in the customer service
arena, including work in fast-paced call centers for the
Philadelphia Inquirer and a large mortgage company. Her
extensive customer service background provides her with
a strong ability to put our clients first in helping
them reach their goals. Tracey lives in Cherry Hill,
New Jersey, with her husband and 3 children.
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- Experience
- Honesty
- Integrity
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